Hi,
I am sure this has been asked a few times, and I did not want to create a new thread for this but the thread where I wanted to leave a comment in would not allow me to reply.. The response section greyed out? Why? I don't know...
I purchased the protools 10 student version last year, the 3-4 colleagues I know already have received their email links from Avid to update. Though reading through here it seems this may be more of a headache than an update with complaints of things not working correctly...
How long is this going to take Avid?
Even a quick email to your customers just keeping them in the loop instead of leaving them in the dark would be considered as good gesture, and maybe even help in being seen as a customer focused company...
Is that really too much to ask? Just an email update of what's going on, how the process will be handled etc...
It's already difficult to send you guys a simple email, only if one can find a way to do this!
Instead I have to research and read blogs, talk to my protools lecturer, sign up to protools expert who are great I might add- just to get simple information?
Pull your socks up Avid, there is nothing more frustrating than dealing with a company who is non contactable at least via email! If you have a message then send your customers an email! Explain the process, eta, your challenges etc, I'm sure we will understand when we see some communication, instead of the same things being asked and regurgitated more than a camel can stomach it's own hump!
As much as i enjoy using protools & love it! I am actually in the middle of ableton live 9 tutorials considering jumping ship from the simple lack ability to communicate with a company that makes it so difficult to just send them an email...
Ableton tutorials have really opened my eyes to what protools cannot do and I feel my transition to ableton is inevitable at some stage in the near future...
Hop back on the horse in someway and be more customer focused, I want to believe in you, I really do...
I am sure this has been asked a few times, and I did not want to create a new thread for this but the thread where I wanted to leave a comment in would not allow me to reply.. The response section greyed out? Why? I don't know...
I purchased the protools 10 student version last year, the 3-4 colleagues I know already have received their email links from Avid to update. Though reading through here it seems this may be more of a headache than an update with complaints of things not working correctly...
How long is this going to take Avid?
Even a quick email to your customers just keeping them in the loop instead of leaving them in the dark would be considered as good gesture, and maybe even help in being seen as a customer focused company...
Is that really too much to ask? Just an email update of what's going on, how the process will be handled etc...
It's already difficult to send you guys a simple email, only if one can find a way to do this!
Instead I have to research and read blogs, talk to my protools lecturer, sign up to protools expert who are great I might add- just to get simple information?
Pull your socks up Avid, there is nothing more frustrating than dealing with a company who is non contactable at least via email! If you have a message then send your customers an email! Explain the process, eta, your challenges etc, I'm sure we will understand when we see some communication, instead of the same things being asked and regurgitated more than a camel can stomach it's own hump!
As much as i enjoy using protools & love it! I am actually in the middle of ableton live 9 tutorials considering jumping ship from the simple lack ability to communicate with a company that makes it so difficult to just send them an email...
Ableton tutorials have really opened my eyes to what protools cannot do and I feel my transition to ableton is inevitable at some stage in the near future...
Hop back on the horse in someway and be more customer focused, I want to believe in you, I really do...